As long as you know that your current prescription is correct, you can buy contact lenses online without a prescription .

Refund Policy:

1. Standard contact lenses

Standard contact lenses can be returned to us, or exchanged.

You must contact us first to receive a return-number. Without this, we will not accept your return.

Just send the lenses within 14 days after reception to us.. They should be:

• unopened (unopened containers / boxes or packaging),

• in the original packaging, and suitable for re-sale again,

We will exchange your lenses or refund your money within 7 days. Refunds will normally be made by re-crediting the payment card account, from which the money was originally debitedor by transfer to your bank account.

Note:
• Disposable lenses in soft secondary packaging, so-called blisters, cannot be returned, since these are not suitable for resale.
• Please keep a "proof of postage" when returning goods.

2. Non-standard contact lenses

Non-standard contact lenses cannot be exchanged, returned, or cancelled. They include:

• Colored contact lenses
• Special designs (e.g. toric lenses, multifocal lenses etc.)

3. Defective lenses

Defective lenses can be exchanged for the same product if the manufacturer confirms the defect. 

• Just send the defective lenses to us with their original packaging within 14 days after the invoice date. 
• Please include your name, order number, and the reason for the return. 
• You are responsible for the shipping and shipping costs to us. Please keep a "proof of postage" when returning goods.
• When the lens manufacturer agrees that the lensesare defective, replacement lenses will be sent to you at no cost

Delivery

Packages are generally dispatched within 2 days after recive of payment and are shipped via USPS Airmail with tracking and drop-off without signature. We will provide you with a link to track your package online.

We ship to all countries.

We are NOT responsible for any sales taxes, customs duties or other taxes charged by your country.

US citizens do not normally pay customs fees or duties on contact lenses.

1.  Standard products: The majority of daily, 1-2 week and monthly lenses:  are shipped between 1-3 day

2. Special lenses: Lenses in "+" Powers, Toric lenses, colored lenses, hard/RGP lenses, annual lenses, "fun" lenses and any product this made-to-order product:

These products are always ordered directly from the manufacturer.  
 In general, the delivery time of standard lenses from the manufacturer to us is usually only 1-2 days.  Delivery time for other lenses depends on the lens type/model (variable).

Delivery time is the estimated time from we send the lenses and until you should receive them.

 Estimated delivery times
DestinationDelivery MethodEstimated Delivery Time
   
 EuropeRegistered Mail2-7 business days
USA & Canada, etc. Registered Mail7-14 business days

Total time (the time from you order and until you receive the products) is dependent on the availability of the items in your order. A total delivery date can in principle not be guaranteed, since we have no influence on delays in delivery by the manufacturer and/or the shipping partners or force majeure.

Delivery Costs and Further Delivery Time Information

We ship with registered Air Mail. 
We do not charge a fee for credit card or PayPal payments.

Note, mainly for non-EU countries: To avoid unexpected customs fees or duties, check with the customs department in your country about its importation policies. 
We are NOT responsible for any sales taxes, customs duties or other taxes charged by your country.

US citizens do not normally pay customs fees or duties on contact lenses.

We do not accept checks payments


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