FAQ

To reset your password, visit your login page and click the "Forgot Password" link. You will be asked for your email address and sent a link to reset your password. Please contact our customer service team if you have any questions or need additional information.

If you've forgotten the email address associated with your account, check any email accounts you have to see if you've received any messages from us. If you still can't find anything, please contact our customer service team.

To change your account's email address or password, first log in and go to the "Account Settings" or "Profile" section. In that section, you can update your email address and password. If you require further assistance, please contact our customer service team.

If you no longer have access to the email address associated with your account. You can still restore it by contacting our customer service team. They can help you confirm and update your account information. However, to make the process go smoothly and quickly, make sure you have all of the information they need to verify your identity.

If you did not receive an email to reset your password, please check your spam or junk folder, as some emails may end up there. Also, make sure the email address you entered is correct, and try again after a few seconds. Please contact the customer service team for assistance if the problem persists.

You will need a prescription to order a contact lens. The prescriptions ensure that you get a lens that is right for your eyes and will help you see clearly. If you do not have a valid prescription, you should schedule an eye exam with an ophthalmologist so that you can obtain one. Do not forget that we have not confirmed your prescription.

If you have not gotten your prescription yet, see an eye care specialist for an eye exam. They will provide you with an accurate prescription for contact lenses. After receiving your prescription, simply place an order with us.

To determine whether your eye prescription is still valid, look for an expiry date on your prescription. However, most contact lens prescriptions are valid for one to two years, depending on your eye doctor's recommendations. If you need a specific date, consult your eye doctor.

Unfortunately, we do not offer prescription renewals online. We recommend that you consult your eye care professional to renew your prescription.

If your contact lens prescription has expired, schedule an appointment with your eye doctor and have an eye test to obtain a new lens prescription. Using expired lens prescriptions may damage your eyesight. Place an order immediately after receiving an updated prescription.

To order your contact lenses, visit our website and look at the available options. When you find the lens you like, click on it for more information. Fill in your prescription information and click "Add to Cart". When you're ready to purchase, click on the cart to see your order. Click "Proceed to Checkout" to enter your shipping and payment information. Check your order summary to ensure that your information is correct, then click "Submit Order" to finalize your purchase.

Yes, you can order different brands of contact lenses for each eye; simply ensure you have an exact prescription for each. First, go to the product page, and choose the number of lenses you want. Pick the lens for the right eye and input your prescription. Next, select a lens for the left eye and enter the prescription. And that's it.

Before you pay, enter the promo code and click "Apply". Once you enter the promo code, the total cost will be adjusted.

If you want to change or cancel your order, please contact the customer care team immediately. Fortunately for you, if your order has not been sent out, there is a chance that we can assist you. However, there is no guarantee that adjustments will be made quickly. Nonetheless, once the order has been sent out, adjustments cannot be made.

After you place your order, you will receive an email with a tracking number indicating that your item has been dispatched. Please note that tracking information may take 24 to 48 hours to be updated.

We provide a standard delivery option that takes about 5 to 7 days to deliver your order, guaranteeing that you receive it on your preferred day. To acquire accurate information on shipping options and costs, please visit our website, where you will find all the details.

The delivery time for your item depends on the shipping method you choose at checkout and your location. Standard shipment takes approximately 5 to 7 business days. You will receive a tracking number after your order has been shipped, that will allow you to follow its progress.

If you do not receive your order on time, follow these steps: check the tracking information, wait a bit longer, or call customer care.

Unfortunately, you cannot change the address once the order has been dispatched.

Yes, we offer international shipping. However, please refer to the shipping section at checkout for more information, as the accessible country and available shipping method may vary. Please note that delivery to another country may require you to pay an additional fee at customs when your package arrives, and it may take longer than usual due to the customs process.

For more information, please review the specific payment options available on our website during checkout. We accept a variety of payment methods, including PayPal and debit cards from major networks such as Visa and MasterCard. All prices include VAT. However, we do not accept check payments.

No, we do not verify your vision insurance. So you're responsible for paying for your lenses.

Sales tax is included in all ordered contacts.

Standard contact lenses can be returned to us and exchanged. However, you must first contact us to receive a return number, which is required before we can accept your return. You must return the lenses within 14 days of receiving them. The lenses should be:

• Unopened (containers, boxes, or packaging)
• in the original packaging and suitable for resale.

Non-standard contact lenses cannot be swapped, sent back, or canceled. They include colored contact lenses or lenses with special designs (for example, toric lenses, multifocal lenses, etc.).

Defective lenses

Defective lenses can only be exchanged for the same product if the manufacturer examines and confirms the problem with the lenses.

• Simply return the defective lenses to us in their original packaging within 14 days of the invoice date.
• Please include your name, order number, and reason for return.
• You are responsible for all shipping and delivery costs to us. Please keep a "proof of postage" when returning items.
• If the lens manufacturer agrees that the lenses are defective, replacement lenses will be shipped to you at no cost.

You may cancel your order and receive a refund within 30 days of receiving the goods. If you order multiple items and have them delivered separately, the 30-day period begins when you receive the final item. This policy does not apply to custom-made items, except when they are damaged. The item must be returned in its original, unopened, and unused condition within 30 days of notifying us of your cancellation.

If you receive the incorrect product, here's what you should do. Please contact our customer service team immediately. Kindly provide your order number and information about the item you received. Take a photo of the incorrect contacts, and our experts will show you how to return the wrong item and make arrangements to ship the correct one.

The payment method used determines how the refund is processed. Most refunds take 3-5 business days to process after receiving your returned item. However, the funds may take an extra 3-7 business days to appear in your account.

Exchanges for different brands of lenses typically depend on our return and exchange policy. If the lenses are still unopened and in their original packing, you may be able to exchange them.

As soon as you receive your contact lenses, contact our customer service team if you notice any damage or tears. Provide your order number and the specifics of the problem. Our team will advise you on how to return the damaged lenses and arrange for a replacement if necessary. Don't forget to photograph the damaged contact lens packaging.

Sometimes the doctor's office uses a brand of contact lenses labeled with their name, but the same product can be found in another store under a different brand name.

When choosing the right lens, there are several factors to consider. Factors such as your prescriptions; schedule an extensive eye examination. With your eye exam, your eye doctor can recommend lenses based on your prescription. Another factor to consider is how frequently you want to wear your lenses, whether daily or weekly, and whether you prefer soft or hard lenses. After receiving your prescription and determining the type of lenses you want, you should consider some brands that may have special features such as UV protection or breathable lenses.

Contact lenses typically last one to three years, depending on the brand and type. This shelf life refers to the period during which lenses are safe to use and function properly if properly stored.

If your contact lens brand is not listed on our website, please search for alternatives or contact our customer service. We can recommend an alternative.

Blue light-blocking lenses contain filters that absorb or filter blue light and, in many cases, UV light before it reaches the eyes.

Unfortunately, our company cannot verify whether you have vision insurance, so you have to pay for all lenses yourself.

If your new contact lenses feel uncomfortable, make sure they are properly placed because they can be slightly off-center. Try using Rewetting Drops. Make sure your lenses are free of debris and follow the cleaning instructions carefully. If the discomfort persists, see an eye doctor. They can assess the fit and make recommendations if necessary.

The online tests last 5 to 10 minutes and require a smartphone or computer with internet access, 10 feet of space, and your prior prescription.

You will put on your current lenses and respond to a series of questions displayed on your computer screen. After you finish the test, a professional doctor in your field will review it and send you the results.